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Inbound Phone Agent
Inbound AI Phone Agents are virtual systems that use artificial intelligence, including natural language processing and speech recognition, to handle incoming customer calls. They can interpret caller queries, provide relevant responses, and resolve issues without the need for human agents. These systems help businesses improve efficiency, reduce operational costs, and offer 24/7 customer support.
Includes:
Analytics Dashboard
Custom Knowledge Base
Viewable Transcripts
Full Call Recordings
AI Customer Support
24/07 Availability
Product/Service Recommendation
Lead Capture
Appointment booking
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Outbound Phone Agent
Outbound AI Phone Agents are AI-driven systems that autonomously initiate phone calls to customers for tasks like appointment reminders, surveys, or promotional campaigns. They use natural language processing and speech synthesis to engage in conversations, answer questions, and record responses. These agents help businesses automate outreach, increase efficiency, and maintain consistent communication with customers.